Refund & Cancellation Policy

Firstrank provides digital advertising, promotional listings and dynamic sponsored-ranking services.

Payments made for Sponsored Placement Value purchase an immediately or shortly activated digital advertising service.

Sponsored Rankings are dynamic.

Your numerical rank may change after activation because other advertisers increase their Sponsored Placement Values.

A subsequent ranking change does not by itself mean that the purchased service was not delivered.

Once Sponsored Placement Value has been successfully applied to an eligible listing and the resulting promotional placement has been activated, the underlying digital advertising service is generally considered delivered.

Accordingly, such transactions are generally non-refundable, except in the circumstances specified below or where required by applicable law.

Duplicate Payment

Where the same intended transaction is accidentally processed more than once because of a verified technical/payment error.

Payment Received but Service Not Activated

Where LogicRanks has successfully received the payment but, because of a verified Firstrank technical error, the corresponding Sponsored Placement Value was never applied and the service was not subsequently provided.

Incorrect Amount Charged by Firstrank

Where an incorrect amount was charged because of a verified technical error attributable to Firstrank.

Listing Rejected Before Service Activation

Where Firstrank rejects an eligible paid listing before activating the purchased Sponsored Placement service and the rejection is not attributable to fraud, misrepresentation, illegal/prohibited activity or material breach by the customer.

Legal Requirement

Where a refund is required by applicable law or binding regulatory/payment-network rules.

Subject to applicable law, a refund will ordinarily not be provided merely because:

• another advertiser subsequently acquires a higher sponsored ranking;
• your numerical rank decreases;
• your listing moves outside a displayed Top 3, Top 20, Top 50 or other visible section;
• you change your mind after activation;
• you expected more traffic;
• you expected more leads;
• you expected sales or revenue;
• your website receives fewer clicks than expected;
• you expected SEO benefits;
• your Google or other search-engine ranking did not improve;
• you misunderstood the dynamic nature of the ranking despite the disclosures provided;
• you selected an incorrect category/country yourself;
• your website later becomes unavailable; or
• your business subsequently closes.

If your Sponsored Placement Value is USD 100 and another advertiser overtakes your sponsored position, your qualifying USD 100 Sponsored Placement Value ordinarily remains associated with your listing.

You may subsequently be able to increase your Sponsored Placement Value by paying only the additional amount required for the desired position.

Therefore, being overtaken is not by itself a cancellation or loss of the original advertising service.

A customer cannot receive repayment of a transaction while simultaneously retaining the Sponsored Placement Value generated by that transaction.

Where a payment is fully refunded, the corresponding Sponsored Placement Value will ordinarily be removed.

Where a payment is partially refunded, the corresponding portion may be removed.

The resulting numerical ranking may change.

If an underlying transaction is:

• charged back;
• reversed;
• cancelled;
• dishonoured;
• determined to be fraudulent; or
• otherwise not settled,

Firstrank may reverse the corresponding Sponsored Placement Value.

Customers may contact us immediately after an accidental purchase.

Where the relevant service has not yet been activated, Firstrank may consider cancellation.

Because sponsored placements may be processed rapidly, cancellation may no longer be possible once the Sponsored Placement Value has been applied and the resulting placement has been activated.

Technical errors, duplicate charges and similar payment issues should ordinarily be reported within 7 calendar days of the transaction or of the customer reasonably becoming aware of the issue.

This time period does not limit rights that cannot lawfully be restricted.

Send the request to:

heyfirstrank@gmail.com

Include:

• business name;
• purchaser name;
• registered email;
• transaction ID;
• payment date;
• amount;
• currency;
• listing URL;
• category/country;
• reason for refund; and
• supporting evidence where relevant.

We aim to review complete refund requests within 5–7 business days.

Complex disputes, fraud reviews or matters involving banks/payment processors may take longer.

Approved refunds will ordinarily be processed to the original payment method.

Cash refunds will not ordinarily be issued for card transactions.

Once a refund is initiated, the time taken for the amount to reach the customer depends on:

• payment processor;
• acquiring bank;
• card network;
• issuing bank; and
• payment method.

Where the original payment involved currency conversion, the amount ultimately received following a refund may differ because of:

• exchange-rate movements;
• card-network rates;
• issuer conversion rates; or
• third-party fees.

Such differences are outside LogicRanks' control.

If your account is debited but Firstrank does not confirm the payment, contact us.

Where LogicRanks has not received the payment, your bank/payment provider may process an automatic reversal.

Where LogicRanks received the payment but the service was not applied, we will investigate and either:

• correctly apply the service; or
• issue an appropriate refund.

Customers are encouraged to contact Firstrank before initiating a chargeback so that genuine issues can be resolved.

Firstrank may provide transaction records and service-delivery evidence to payment processors, banks and card networks.

This does not restrict any legitimate statutory or card-network rights.

Refund enquiries:

This Policy forms part of the Firstrank Terms and Conditions.